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Privacy Policy

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Last updated: 15 January 2026

EKA Performance (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our websites, services, and any related platforms operated by EKA Performance.

By using our websites, you consent to the practices described in this policy.

1. Who We Are

EKA Performance provides in-person personal training and online coaching services, including fitness programmes, consultations, digital coaching, and performance development.

Websites:
www.eka-performance.co.uk
www.eka-performance.com

Email: info@eka-performance.com

2. Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Age and basic health/fitness information (only where relevant to coaching services)

  • Enquiry and consultation details

  • Billing and payment information (processed securely by third-party payment providers)

  • IP address and website usage data

  • Any other information you voluntarily provide through forms, messaging, or bookings

We do not knowingly collect data from individuals under 16 without parental consent.

3. How We Use Your Information

Your personal data is used strictly for the purposes stated on our websites, including:

  • Responding to enquiries and consultations

  • Providing in-person personal training and online coaching services

  • Creating and managing your training plans and accounts

  • Processing payments and bookings

  • Communicating important service updates

  • Improving website performance and user experience

  • Complying with legal and regulatory requirements

We will never use your data for purposes unrelated to the services you have engaged with.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests (service improvement and security)

5. Data Storage & Security

All personal data is:

  • Stored on secure, encrypted systems

  • Protected by password-controlled access

  • Accessible only by authorised personnel

  • Regularly reviewed for security integrity

  • Never sold or shared for marketing purposes

We apply industry-standard technical and organisational safeguards to protect your information from loss, misuse, unauthorised access, alteration or disclosure.

6. Sharing Your Data

We may share your information only where necessary with:

  • Secure payment processors

  • Coaching, booking and scheduling platforms

  • Website hosting and analytics providers

  • Legal or regulatory bodies if required by law

All third-party providers are GDPR-compliant and contractually obligated to protect your data.

7. Cookies

We use cookies to improve website functionality, analyse visitor behaviour and provide a better user experience. You can disable cookies in your browser settings at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: info@eka-performance.com

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. When no longer required, your data is securely deleted.

10. Policy Updates

This policy may be updated periodically. Any changes will be published on this page.

11. Contact

EKA Performance
Email: info@eka-performance.com
Websites:
www.eka-performance.co.uk
www.eka-performance.com

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